Terms of Service

1. Scope of These Terms

These Terms of Service ("Terms") describe the general conditions under which NIRRVIAN ("NIRRVIAN", "we", "us", or "our") provides digital, technology and related professional services to a client ("Client", "you", or "your").

They apply to services provided through a quotation, proposal, Statement of Work ("SOW"), service agreement, subscription or other written commercial arrangement accepted by both parties.

An accepted quotation, SOW, project agreement or other expressly agreed commercial document may contain terms specific to a particular project. Where there is a direct conflict, the more specific project document will generally govern that project to the extent stated in that document.

2. Services

Depending on the agreed scope, NIRRVIAN may provide services including:

• Website Design & Development
• E-Commerce Development
• Software, CRM and business-system development
• Web portals and dashboards
• Mobile application development
• AI tools, assistants and automation
• SEO and Google Business Profile services
• Social Media Management
• Brand Growth and digital growth services
• Website maintenance and technical support

The specific deliverables, functionality, timeline and exclusions are determined by the applicable project scope.

3. Project Scope and Changes

NIRRVIAN will perform the services described in the agreed scope. Requests that materially change the agreed functionality, number of pages, integrations, content volume, platforms, workflows or other deliverables may require a revised quotation, timeline or additional fee.

Changes should be confirmed in writing before additional work is treated as part of the project scope.

Minor corrections or revisions included in the quotation will be handled according to that quotation. The number and nature of included revision rounds may vary by project.

4. Client Responsibilities

The Client is responsible for providing information and materials reasonably required to perform the project, including where applicable:

• Business information and requirements
• Logos, images and brand assets
• Product or service information
• Website copy and factual business information
• Required approvals and feedback
• Domain, hosting, API or third-party access where applicable
• Legal or regulatory information specific to the Client's business

The Client is responsible for ensuring that materials supplied to NIRRVIAN are accurate and that the Client has the necessary rights and permissions to use them.

Delays in providing information, approvals, credentials or required access may affect the project timeline.

5. Pricing, Invoicing and Payment

Project pricing is based on the agreed quotation, SOW or commercial arrangement. Prices displayed elsewhere on the NIRRVIAN website, including "starting from" prices, are indicative and do not by themselves constitute a binding quotation for a specific project.

Payment milestones, deposits, instalments and final-payment requirements may differ between projects and will be stated in the relevant commercial document.

Unless otherwise agreed in writing, NIRRVIAN may require an advance or milestone payment before beginning a project or proceeding to the next stage.

Applicable taxes, including GST where chargeable, will be applied according to the applicable law and the terms stated on the relevant invoice or quotation.

An overdue invoice may result in suspension of work, withholding of further deliverables or postponement of deployment until the account is brought up to date, subject to the applicable agreement and law.

6. Third-Party Products and Services

A project may depend on third-party products or services such as hosting providers, domain registrars, payment gateways, Shopify, WordPress plugins, software libraries, APIs, communication platforms, analytics services, cloud services or other external tools.

Third-party fees are separate from NIRRVIAN's development or management fees unless expressly included in the quotation.

Third-party terms, pricing, availability, policy changes, outages and technical limitations are outside NIRRVIAN's direct control.

Where a third-party account should be controlled by the Client, the Client should retain ownership and appropriate administrative access.

7. Website Hosting, Domain and Deployment

Website hosting, domain registration, DNS, deployment and related infrastructure will be handled according to the agreed project scope.

Domain ownership and renewal responsibility should be confirmed in the project quotation or handover documentation. Unless otherwise agreed, the Client remains responsible for recurring third-party subscription or renewal charges associated with assets registered for the Client.

NIRRVIAN is not responsible for downtime, policy changes, suspension or other failures originating solely from a third-party infrastructure provider, registrar, platform or service.

8. Intellectual Property and Project Ownership

Subject to full payment of the applicable project invoices, the Client will receive the rights specifically agreed for the final project deliverables created for the Client.

Unless expressly transferred in writing, NIRRVIAN retains ownership of its pre-existing tools, reusable frameworks, internal components, generic code patterns, development methods, templates, know-how and other materials that were not created exclusively for the Client.

Third-party software, fonts, stock assets, plugins, libraries, APIs and other materials remain subject to their respective licences and terms.

Client-owned materials remain the Client's responsibility and ownership, subject to any licences or rights applicable to those materials.

9. Portfolio and Publicity

NIRRVIAN may request permission to reference completed projects in its portfolio, case studies, social media or other promotional materials.

Any confidential information, non-public business information or materials that the Client has expressly identified as confidential will not be intentionally disclosed as public portfolio material without appropriate permission.

Publication of a Client logo, testimonial, project screenshot, performance result or case study may be subject to separate approval where appropriate.

10. SEO, Search Engines and Digital Growth

SEO, Google Business Profile, local SEO, social media and related digital-growth services are performed to improve the quality, relevance and overall digital presence of the agreed assets.

NIRRVIAN does not guarantee a particular Google ranking, Google Maps position, AI-search placement, number of enquiries, traffic level, sales volume or return on investment unless a specific written agreement lawfully provides otherwise.

Search engines, social networks, advertising platforms and other external services may change algorithms, policies, availability or functionality without notice. Such changes may affect digital performance outside NIRRVIAN's direct control.

11. AI Tools and Automated Systems

AI tools, assistants and automation may produce outputs that require human review. NIRRVIAN does not represent that an AI system will always produce accurate, complete, unbiased or error-free outputs.

Where an AI system is used for customer-facing, operational, financial, legal, medical or other consequential decisions, the Client remains responsible for determining the appropriate review, approval and escalation process unless the written project scope expressly assigns a specific responsibility.

Clients should not use AI systems supplied by NIRRVIAN as a substitute for professional legal, medical, financial or other regulated advice unless the system and use case have been specifically designed and agreed for that purpose.

12. Content, Trademarks and Client-Supplied Materials

The Client represents that it has the necessary rights, licences and permissions for text, images, videos, logos, trademarks, product information, documents and other materials it supplies for use in the project.

The Client remains responsible for the accuracy and legal suitability of business information, claims, certifications, prices, product statements, regulatory statements and other factual content supplied by the Client.

NIRRVIAN may decline to publish content that it reasonably believes is unlawful, infringing, deceptive, malicious or otherwise inappropriate for the agreed service.

13. Confidentiality

Each party should use reasonable care to protect non-public confidential information received from the other party in connection with a project.

Confidential information does not generally include information that is already public, independently developed without use of the other party's confidential information, lawfully received from another source, or required to be disclosed by law.

Where a project requires more extensive confidentiality protections, the parties may execute a separate NDA or confidentiality agreement.

14. Security and Credentials

Both parties should take reasonable steps to protect passwords, API keys, authentication codes, administrator access and other credentials.

NIRRVIAN will not intentionally request passwords, banking PINs, OTPs or similar high-risk credentials through ordinary public website forms.

Where credentials must be shared for project work, the parties should use an appropriate secure method wherever reasonably possible.

15. Suspension or Termination

A project may be paused or terminated in accordance with the applicable quotation, SOW, agreement or Refund & Cancellation Policy.

NIRRVIAN may suspend work where required payments remain overdue, where essential Client information or approvals are unavailable, or where continued work would create a material legal, security or technical risk.

On termination, the financial and delivery consequences will depend on the work completed, payments made, project scope and applicable cancellation terms.

Where termination rights are exercised, neither party is released from obligations that accrued before termination, including payment for properly completed work or authorised third-party costs.

16. Warranties and Limitations

NIRRVIAN will provide the agreed services with reasonable care and skill consistent with the scope and nature of the project.

Because digital projects depend on client requirements, third-party systems, browsers, devices, hosting infrastructure, software updates, search engines and other external factors, NIRRVIAN does not warrant that a website, application, AI system, SEO programme or other service will be uninterrupted, permanently compatible with every future environment, or produce a particular commercial outcome.

Nothing in these Terms is intended to exclude or restrict any liability, right or remedy that cannot lawfully be excluded or restricted under applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, NIRRVIAN's aggregate liability arising directly from a particular project will be limited to the amount actually paid to NIRRVIAN for that project, unless the applicable written agreement provides a different lawful limit.

This provision does not purport to exclude liability that cannot legally be limited, including any liability that applicable law expressly prohibits the parties from excluding or limiting.

18. Disputes and Governing Law

The parties should first attempt to resolve a project dispute through good-faith discussion using their nominated business contacts.

These Terms are governed by the laws of India.

Subject to applicable law and any project-specific dispute resolution agreement, courts having appropriate jurisdiction in Guwahati, Assam will have jurisdiction over disputes arising from the services.

Nothing in these Terms is intended to prevent a party from exercising a statutory right or remedy that cannot lawfully be waived or restricted.

19. Notices and Electronic Communication

Project communications may occur by email, WhatsApp, telephone, written proposals, invoices, project-management systems or other agreed electronic channels.

Electronic communications may be used to document approvals, clarifications, change requests and project decisions where appropriate.

20. Changes to These Terms

NIRRVIAN may update these website Terms from time to time to reflect changes to services, business practices or applicable legal requirements.

The version published on this page will show the most recent update date. A project-specific agreement may continue to govern an existing engagement where its terms provide otherwise.