Privacy Policy

1. About This Policy

This Privacy Policy explains how NIRRVIAN ("NIRRVIAN", "we", "us", or "our") may collect, use, disclose, retain and protect personal information when you visit nirvian.com, submit an enquiry, communicate with us, or engage us for services.

We aim to handle personal information in accordance with applicable Indian law and maintain practices designed around transparency, purpose limitation, data minimisation and reasonable security measures.

India's Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 have a staged commencement framework. This policy is therefore not intended to claim that every provision of those instruments is already operative at every point in time. We will update our practices and this policy as applicable legal provisions become effective.

2. Information We May Collect

Depending on how you interact with NIRRVIAN, we may collect information such as:

• Contact information: name, email address, phone number and WhatsApp number.
• Business information: company name, website, location, industry and information about your business requirements.
• Project information: requirements, service interests, budgets where voluntarily provided, technical requirements, documents and other information necessary to discuss or deliver a project.
• Communication records: information contained in enquiries, emails, messages, quotations, project discussions and support communications.
• Technical information: limited information such as IP address, browser type, device information, referring pages and website interaction data may be processed through hosting, security, analytics or similar technologies where enabled.
• Transaction information: where you purchase services, information required to administer the transaction, invoicing and applicable tax records may be retained. Payment credentials may be processed directly by the relevant payment provider rather than being stored by NIRRVIAN.

We ask that you do not send sensitive personal information through ordinary website forms unless it is specifically requested and necessary for the service.

3. How We Collect Information

Information may be collected when you:

• submit a contact, quotation or project enquiry;
• contact us by email, phone or WhatsApp;
• request a consultation or callback;
• engage NIRRVIAN for a project;
• use features of our website;
• interact with analytics, security or similar website technologies where enabled.

4. Why We Use Personal Information

We may use personal information for legitimate business and service purposes, including:

• responding to enquiries and requests;
• preparing quotations and project proposals;
• communicating about projects, timelines and support;
• delivering contracted services;
• managing billing, invoicing and applicable tax obligations;
• maintaining website security and preventing misuse;
• understanding website usage and improving the website where analytics are enabled;
• maintaining business records;
• complying with applicable legal, regulatory or contractual obligations.

We do not use personal information for a purpose that is materially unrelated to the context in which it was collected without an appropriate legal basis or communication where required.

5. Consent and Other Legal Bases

Where consent is required by applicable law, we will seek consent in an appropriate manner and provide information about the purpose for which the data is requested.

Depending on the circumstances and applicable law, processing may also be necessary for purposes such as performing a contract, taking steps at your request before entering into a contract, complying with legal obligations, or protecting legitimate operational and security interests where legally permitted.

Where consent is relied upon, you may contact us to withdraw it. Withdrawal of consent does not necessarily affect processing that was lawfully carried out before withdrawal, and certain information may still need to be retained where required by law, contract or legitimate record-keeping obligations.

6. Website Forms and Enquiries

Information submitted through NIRRVIAN website forms is used to respond to the enquiry and, where relevant, prepare or deliver the requested service.

Depending on the form and workflow, submitted information may be transmitted through our website infrastructure and stored in systems used to manage enquiries and project operations.

Please provide only information necessary for your enquiry. NIRRVIAN does not require passwords, bank PINs, authentication codes or similar confidential credentials through ordinary public enquiry forms.

7. Service Providers and Third Parties

NIRRVIAN may use third-party providers to operate parts of its website, communications or service infrastructure. Depending on the functionality being used, these may include:

• Netlify for website hosting and deployment infrastructure.
• Firebase / Google Cloud services for selected application and data infrastructure used by NIRRVIAN systems.
• Google services such as Search Console, Analytics, Tag Manager or related services where those tools are enabled on the website.
• Communication providers such as email, telephone or WhatsApp services when you choose to communicate with us through those channels.
• Payment providers where a payment transaction is processed through an external payment service.

We do not sell personal information as a commercial data product. Third parties may process information on their own terms where you use their services directly or where their technology is necessary to provide a website or business function.

8. International or Cross-Border Processing

Some technology, hosting, analytics, communication or payment providers used by NIRRVIAN may process information through infrastructure located in India or other jurisdictions.

Where personal information is processed by a third-party provider, the provider's own terms and privacy documentation may also apply. We take reasonable steps to select and manage service providers appropriate to the services being delivered.

9. Data Retention

We do not retain personal information for longer than reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law, contract, accounting, taxation, dispute resolution, security or other legitimate business requirements.

Retention periods may therefore differ between enquiry records, project records, invoices, tax documents, communications and technical or security records.

When information is no longer required, we may delete it, anonymise it, or securely dispose of it, subject to applicable legal and operational requirements.

10. Security

We use reasonable technical and organisational measures appropriate to the nature of the information and the risks involved. These may include HTTPS/TLS for website communications, access controls, authentication controls, service-provider security features, restricted administrative access and appropriate backup or recovery practices.

No internet transmission, storage system or third-party service can be guaranteed to be completely secure. We therefore do not represent that security risk can be eliminated entirely.

11. Cookies, Analytics and Browser Storage

NIRRVIAN may use cookies, tags, analytics technologies or browser storage to operate the website, understand usage, improve functionality, maintain security or support requested features.

The technologies actually active on the website may change as features are added or removed. Where legally required, we will provide an appropriate notice or consent mechanism before using non-essential tracking technologies.

You can also control certain cookies or browser-storage behaviour through your browser or device settings, although disabling some technologies may affect website functionality.

12. Your Requests and Privacy Rights

Subject to applicable law, you may contact us regarding personal information associated with you and request actions such as:

• access to or information about personal data we hold;
• correction of inaccurate or incomplete information;
• deletion or erasure where legally available;
• withdrawal of consent where processing is based on consent;
• information about how your personal data is being processed.

Requests may be subject to identity verification and to legal exceptions, contractual obligations, security requirements or other limitations recognised by applicable law.

13. Children's Personal Data

NIRRVIAN's website and services are primarily intended for businesses, professionals and other customers rather than children. We do not knowingly solicit children's personal data through ordinary business enquiry forms.

If you believe that a child has provided personal information to us through the website, please contact us so that the matter can be reviewed and handled appropriately under applicable law.

14. External Websites

Our website may contain links to third-party websites, platforms or services. This Privacy Policy applies to NIRRVIAN's website and does not control the privacy practices of external websites.

Please review the privacy policies of third-party services before submitting personal information to them.

15. Changes to This Policy

We may update this Privacy Policy when our services, technologies, data practices or legal requirements change.

The latest version will be published on this page with an updated date. Material changes may be communicated through appropriate channels where required.