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Refund Policy

Effective Date: January 31, 2026
Last Updated: January 31, 2026

1. General Policy

NIRVIAN is committed to client satisfaction. Refunds are handled on a case-by-case basis depending on project stage, work completed, and circumstances of the request.

2. Refund Eligibility

✓ Eligible for Refund:

  • Project not started within 15 days of payment (full refund)
  • NIRVIAN fails to deliver as per agreement (partial/full refund)
  • Major service failure or non-performance by NIRVIAN
  • Duplicate payments or billing errors (full refund)

✗ Not Eligible for Refund:

  • Client change of mind after work has commenced
  • Client delays or unresponsiveness causing project issues
  • Completed milestones or delivered work
  • Third-party service fees (hosting, domains, APIs, licenses)
  • Change in business circumstances or budget

3. Refund Timeline

  • Request Review: 3-5 business days
  • Approval Notification: Within 7 business days
  • Refund Processing: 7-14 business days to original payment method
  • Bank Processing: Additional 5-7 days depending on your bank

4. Partial Refunds

If work has begun, refunds are calculated as:

Refund = Total Paid - (Work Completed % × Total Amount) - Processing Fee (2%)

Example: If 40% work completed on ₹50,000 project:
Refund = ₹50,000 - (40% × ₹50,000) - ₹1,000 = ₹29,000

5. Cancellation Policy

Before Project Start (0% work done):

  • Within 7 days: 90% refund (10% admin fee)
  • After 7 days: 80% refund (20% admin fee)

After Project Start (work in progress):

  • Client cancellation: Refund based on work completed
  • NIRVIAN retains payment for delivered milestones
  • Minimum 30% of total amount retained as cancellation fee

6. How to Request a Refund

  1. Email [email protected] with:
    • Invoice/receipt number
    • Project details and reason for refund
    • Original payment proof
  2. Our team will review and respond within 3-5 business days
  3. If approved, refund will be processed to original payment method
  4. You'll receive confirmation email with timeline

7. Non-Refundable Items

  • Domain name registrations (transferred to client)
  • Third-party licenses (software, APIs, plugins)
  • Hosting and cloud service fees
  • SSL certificates and security tools
  • Consultation fees (if service provided)
  • Rush delivery or priority service charges

8. Dispute Resolution

If you're unsatisfied with our refund decision, you may escalate to our senior management at[email protected]. We aim to resolve all disputes amicably within 15 business days.

9. Changes to Policy

We may update this policy periodically. Changes apply to projects started after the update date. Existing projects follow the policy in effect at project start.

10. Contact Us

Refunds & Billing Department

Email: [email protected]

Phone: +91 84860 32421

Business Hours: Mon-Sat, 9:00 AM - 7:00 PM IST