Refund Policy

Effective: January 31, 2026

Updated: January 31, 2026

1. Strict Engineering Protocol

At NIRVIAN, we sell time, technical expertise, and custom engineering. Once work commences, irreversible resources are expended. Therefore, refunds are executed strictly based on the milestones and timeline of the project.

2. Cancellation & Eligibility Matrix

Eligible Scenarios

Cancellation requested within 48 hours of advance payment, provided no technical work or wireframing has begun (Subject to a 10% payment gateway/admin deduction).
NIRVIAN is unable to commence the project within 15 days of the agreed timeline due to internal delays (Full Refund).
Duplicate or accidental overpayments (Full Refund).

Non-Refundable Scenarios

Change of mind or business direction after technical work/design has commenced.
Delays or failures caused by the Client's inability to provide necessary assets, feedback, or API approvals.
Completed milestones, delivered codebases, or deployed websites.
Third-party operational costs (e.g., Domain registration, AWS/Vercel hosting, premium plugins, paid APIs).
Monthly SEO or Retainer services already executed for that billing cycle.

3. Partial Terminations

If a project is terminated by the Client mid-execution, a partial refund will be calculated based strictly on the percentage of engineering completed against the total project scope.

Refund = Advance Paid - (Scope Completed % × Total Contract Value)

Note: NIRVIAN retains a minimum of 30% of the total contract value as a hard cancellation fee to cover initial architectural planning.

4. Processing Protocol

All refund/cancellation requests must be submitted in writing to [email protected].
Requests undergo a 3 to 5 business day technical review.
Approved refunds are processed back to the original source of payment (UPI/Bank Transfer) within 7 to 10 business days.